(warning) The Data Prep (Paxata) documentation is now available on the DataRobot public documentation site. See the Data Prep section for user documentation and connector information. After the 2021.2 SP1 release, the content on this site will be removed and replaced with a link to the DataRobot public documentation site.

Zendesk Connector Documentation

User Persona: Paxata User - Paxata Admin - Data Source Admin - IT/DevOps


*Note: This document covers all configuration fields available during Connector setup. Some fields may have already been filled out by your Admin at an earlier step of configuration and may not be visible to you. For more information on Paxata’s Connector Framework, please see here.

Also: Your Admin may have named this Connector something else in the list of Data Sources.

Configuring Paxata

This connector allows you to connect to Zendesk for browsing and importing available data. The following fields are used to define the connection parameters.

General

  • Name: Name of the data source as it will appear to users in the UI.
  • Description: Description of the data source as it will appear to users in the UI.

Something to consider: You may connect Paxata to multiple Zendesk accounts and having a descriptive name can be a big help to users in identifying the appropriate data source. If you are a Paxata SaaS customer, please inform Paxata DevOps how you would like this set.

Web Proxy

If you connect to Zendesk through a proxy server, these fields define the proxy details.

  • Web Proxy: 'None' if no proxy is required or 'Proxied' if the connection to the Zendesk REST Endpoint should be made via a proxy server. If a web proxy server is required, the following fields are required to enable a proxied connection.
  • Proxy host: The host name or IP address of the web proxy server.
  • Proxy port: The port on the proxy server for Data Source.
  • Proxy username: The username for the proxy server.
  • Proxy password: The password for the proxy server.
    *Leave username & password blank for an unauthenticated proxy connection.

Zendesk Configuration

  • Zendesk URL: Your Zendesk URL in the format https://your-domain.zendesk.com
  • Username: The email address of the user connecting to Zendesk.
  • Authentication Type: Type of authentication you want to use, either Password or API token.
    • Password: Password for connecting to Zendesk. To be provided when Password is selected as the authentication type.
    • API Token: API token for connecting to Zendesk. To be provided when API Token is selected as the authentication type.
  • Timeout: The number of seconds to wait until a timeout error cancels a running operation.

Data Import Information

Via Browsing

Browse to a table and "Select" the table for import.

Via SQL Query

Using a legal SQL Select Query

Zendesk Objects

Name

Description

AccountSettings

Account Settings in Zendesk.

ActivityStream

ActivityStreams in Zendesk.

AppLocations

AppLocations in Zendesk.

Attachments

Show ticket attachments in Zendesk.

Automations

Automations in Zendesk.

Brands

Brands in Zendesk.

Collaborators

Collaborators in Zendesk.

CustomAgentRoles

CustomAgentRoles in Zendesk.

GroupMemberships

Group Memberships in Zendesk.

Groups

Groups in Zendesk.

Holidays

Schedules in Zendesk.

JobStatus

A status record is created when somebody kicks off a job such as updating multiple tickets.

  • You can access the job status data for an hour after a particular job is created, after which the data is no longer available.

Locales

Locales in Zendesk.

Macros

Macros in Zendesk.

MonitoredTwitterHandles

Monitored Twitter handles in Zendesk.

OrganizationFields

Organization Fields in Zendesk.

OrganizationMemberships

Organization Memberships in Zendesk.

OrganizationSubscriptions

Organization Subscriptions in Zendesk.

Organizations

Organizations in Zendesk.

Requests

Requests in Zendesk.

SatisfactionRatings

Requests in Zendesk.

Schedules

Schedules in Zendesk.

Sessions

Sessions in Zendesk.

SharingAgreements

SharingAgreements in Zendesk.

SlaPolicies

SlaPolicies in Zendesk.

SupportAddresses

Support Addresses in Zendesk.

SuspendedTickets

Suspended Tickets in Zendesk.

TicketAudits

TicketAudits in Zendesk.

TicketComments

TicketComments belonging to a specified ticket in Zendesk.

TicketFields

TicketFields in Zendesk.

TicketForms

Ticket Forms in Zendesk.

TicketMetricEvents

TicketMetricEvents in Zendesk.

TicketMetrics

TicketMetrics in Zendesk.

Tickets

Tickets.

Triggers

Triggers in Zendesk.

UserFields

User Fields.

UserIdentities

User Identities.

UserRelatedInformation

UserRelatedInformation in Zendesk.

Users

Users in Zendesk.

Views

Views in Zendesk.

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